Centre for Consumers and Essential Services

University of Leicester

The Centre for Consumers and Essential Services (CCES) combines legal and social policy expertise to explore the effects for consumers of regulation and provision of essential services.

This combination enables it to provide an authoritative legal perspective together with deep experience and knowledge of consumer and social policy in essential services. Its current focus is on the energy, communications, postal, transport, health, social care, financial services and water sectors.

Because of the importance of these services, the CCES is particularly concerned to highlight and improve the problems faced by people in a wide variety of vulnerable situations.

CCES carries out research and consultancy and has done projects in the past for the Consumers Association, Consumer Focus, Powergen and UNISON.


  • director: Professor Cosmo Graham
  • research associate: Linda Lennard
  • website